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Amazon Hiring for Customer Support Associates -Coimbator

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We are hiring for Customer Service (Work From Office&Home) Coimbatore .

Current Role : Customer Service Associate-FULL TIME

Additional benefits : Meal Voucher,Night Shift allowance, Over time, Medical Insurance

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description :

Customer Service Associate- India:

Knowledge & Skills Required

Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills – ability to clearly understand and address customer issues appropriately
  • Good composition skills – ability to compose grammatically correct, concise, and accurate written responses
    Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills: 
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations

Qualifications required: Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply .

Shifts: Rotational
Benefits: Meal Vouchers, Night Shift allowance, Over time

Venue : Tower-A, 3rd Floor,India Land Tech Park Pvt.Ltd.,CHIL SEZ, Keeranatham Main Road, 35, Saravanampatty, Coimbatore, Tamil Nadu 641035

Date :Monday – Saturday
Time:10.30AM-3.30PM

MANDATORY : Please reach out SUDHA AMAZON HR@9176942798(Only Whatsapp) and get your interview scheduled before you walk-in .

Documents to carry: Resume, ID card (Aadhar/Passport/Pan Card/Driving License) and one passport size photograph.

Updated: September 17, 2018 — 12:45 AM

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